Alan Cooper has over 25 years of experience in the area of strategic organizational transformation, with a specific focus on organization development (OD), customer experience, change management, teambuilding/collaboration, organizational capacity, human resources and leadership development. His work is consistently aligned with an overarching emphasis on the achievement of an organization’s strategic mission. He is currently associate dean of the Robert B. Willumstad School of Business at Adelphi University in New York and a principal consultant on learning and organizational development.
Dr. Cooper has worked with several organizations including White Plains Hospital in New York where he served as chief people and performance officer. In this role, he was responsible for the overall talent strategy of the organization and the development of programs that attracted, retained, motivated and developed the talent needed to drive a performance-based culture and ensure the hospital had the capabilities to accomplish its mission and strategic goals. Additionally, he was responsible for service excellence as well as operational performance metrics, lean process improvement, physician and staff education and leadership development. While at White Plains, Dr. Cooper initiated a leadership and talent development academy that incorporated a hospital-wide customer service program that resulted in a significant increase in patient satisfaction within 18 months. He also developed hospital and physician metrics that aligned with the hospital’s mission, along with systematic process improvement initiatives to ensure goal alignment and achievement. Dr. Cooper also instituted a high-level talent strategy to advance organizational capacity and ensure goal achievement. Not only did this result in the gaining of significant efficiencies, it also resulted in cost savings across the hospital.